The terms and condition set out below shall apply without variation to every contract entered into by Snowsilk Animal Housing  for the sale of goods.


Thank you for your order, it will be sent to us by secure email and prepared ready for dispatch.


If you have left the confirmation of order box ticked then you will receive an email from us listing the products ordered together with an Invoice for the amount due.


If the order is for a NON UK country, then the postage is estimated at Checkout, should there be any changes to the amount of postage due, we will email you before accepting the order.


Postage & Packing costs cover either 1st Class post or Parcelforce "signed for" service. Delivery is within 14 days of order. We will advise you by email of a delivery date.


Costs: Orders up to £10 p&p @ £3.00

          Orders £11 - £100 p&p @ £7.50

         Orders £101 - £240 p&p@ £10.00

         Orders £241 - £400 p&p@ £20.00

          Orders over £400   p&p@ £25.00


Collect at Show Contact us direct to arrange collection at a dog show


We offer a Personal Service, if you have any special requirements or questions please do not hesitate to contact us.


Right to Cancel You can cancel and withdraw from your order within 1 week of receiving your goods if in an unsatisfactory condition. This does not affect your statutory consumer rights.


Returns Policy : Must be returned within 7 days to our address.


Prices & Specifications – All data descriptions, weights, measures and technical details are for guidance only and do not constitute part of any product specification, nor the basis of an offer of sale. Products are offered subject to availability. All units are individually made.


Title – Merchandise remains the property of Snowsilk Animal Housing until paid for in full by customer.


Prices – All prices shown are ex store and are plus carriage charges.


Methods of payment – All goods must be paid for prior to manufacture and dispatch. We accept all major credit and debit cards, cheques with guarantee card or postal orders.


Delivery – All units are individually made Snowsilk Animal Housing will make every endeavour to adhere to any delivery date specified in the contract but does not guarantee that any goods will be delivered by such date and shall not be liable for any loss or damage of any kind and howsoever arising by reasons of any failure on the part of Snowsilk Animal Housing to deliver on such date. Please allow 14 days for delivery.


All Rights Reserved